Technical Support Engineer

Technical Support Engineer

  • Full Time
  • Pune

Position open: Technical Support Engineer
Location: Pune
Experience required: 3-5 years
Ready to work in shifts

Job Responsibilities:

  • Support production issues of a mission critical, web-based enterprise solution built using Java/J2EE technology
  • Work with mission client and infrastructure team to understand and diagnose production issues, and discuss and document remediation plans
  • Discuss remediation plans with the Engineering team to ensure proper delivery of requirements
  • Work with Project Manager to plan and execute break-fix releases
  • Closely collaborate with engineering/enhancement team and coordinate break-fix release efforts with enhancement releases
  • Build a clear understanding of production environment (application server, database, performance monitoring tools, etc.)
  • Train new staff


Required Skills:

  • Strong understanding of technical deployments and handling relational databases
  • Experience in configuring and maintaining web application servers, such as WebLogic, Apache Tomcat, etc.
  • Strong communication skills
  • Basic understanding of system administration in Linux
  • Test Data Creations and release testing for patch fixes, health checks, and Shell Script writing in Linux
    1. Collaborate cross-functionally with all Operational Engineering teams to troubleshoot production and development systems, application, and toolset issues. Identify critical problems that occur on a regular basis and design/implement scalable, long term solutions
    2. Generate reports and analyze data to ensure quality and measurability to drive performance gains across aforementioned systems and toolsets, including the ownership of bug fixes, monitoring refinements, and code design/implementation across various platforms
    3. Partner with on/offshore business and engineering groups to manage and streamline daily support tickets – track, analyze, and manage them to closure
    4. Driving performance gains across applicable aforementioned tools and systems. This will include the ownership of bug fixes and monitoring refinements, as well as influencing code design and implementation across various platforms
    5. Assisting in the implementation and release of new features including documentation design and operational oversight of systems
    6. Building and continually refining monitoring tools and reporting strategies as it relates to operational software platforms and operations
    7. Participate in off-hours on-call support rotation and as a subject-matter escalation point for off-hours incident resolution

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